Frequently asked questions

Prepspire is an online learning site for English-language exams and skills. It has full exam courses, short skill courses, free taster courses, games and practice tools. You study on your own schedule, with practice, explanations and, on some courses, AI marking of your writing and speaking.

It is for learners who want to prepare for an English exam (for study, work or migration), improve everyday and workplace English, or practise aptitude skills such as verbal ability. Most courses work for self-study learners at any pace.

IELTS Academic, IELTS General Training, PTE Academic, PTE Core, TOEFL iBT, TOEFL Essentials, TOEIC, OET and TOLES. See all exams at prepspire.com/exams. Each exam has its own page, for example prepspire.com/exams/ielts-academic.

Language and Communication Skills: English Refresher, Advanced English, Accent Training (Clearer International English), Vocabulary 101, Interview English and Business Writing. Test skills: Verbal Ability and Reasoning. Enrolment for these is opening soon.

Read The Prepspire Method on the blog: blog.prepspire.com/category/prepspire-method. It explains the approach in plain language.

Yes. The Prepspire Blog (blog.prepspire.com) and the free Knowledge Base (prepspire.com/knowledge-base) have guides, tips and exam explanations. Both are free for everyone.

Yes. There are free taster courses for each exam and a free trial of English Refresher. Open "Try free" in the Resources menu, or go to prepspire.com/free-taster-courses.

A short, real piece of the full course: a few lessons, practice and a sample of how marking works. It shows you exactly how studying with Prepspire feels before you decide. Each exam has its own taster.

Yes, the taster platform needs a free account so it can save your progress. You can sign up on the taster page or ask for the taster by email.

Yes. The Free Samples page (prepspire.com/free-samples) has no-sign-up practice samples. IELTS Reading, Listening and Speaking samples are live now; more exams are being added.

Yes. Spelling Sprint is free for everyone, and Prepspire students also get Learning Games, Interactive Activities and Audio Practice. See the Resources menu.

The newsletter is optional. The consent box is unticked by default, so you only get newsletters if you choose to.

Full courses are enrolled by the Prepspire team, not through open self sign-up. Start with a free taster, then contact us at prepspire.com/contact and we will enrol you.

Full courses do not have self-enrolment. Prepspire enrols you after you choose your course. Free tasters are the exception: you can start those yourself.

Courses run on the Prepspire LMS at lms.prepspire.com. Log in with the email and password you were given, or use "Forgot password" on the login page. If you are logged in on prepspire.com, the course links take you straight in.

On the login page choose "Forgot password" and follow the email link. If the email does not arrive within a few minutes, check your spam folder, then contact us.

Log out and in again, and check you are using the same email you enrolled with. If it is still missing, contact us at prepspire.com/contact with your name and the course name.

Yes. Courses work in a modern browser on phone, tablet or computer. Speaking tasks need a microphone and a browser that allows it.

Typically a learning path (lessons and explanations), practice for each skill, full mock tests, and answer explanations. Writing and speaking tasks can be marked with premium marking. The exact parts differ by exam.

No. Nobody can honestly guarantee an exam result. Prepspire gives you structured practice, explanations and feedback so you improve; your result depends on your practice and on exam day.

Try the free taster for your exam first. If you are unsure of your level, contact us and we will suggest where to start.

It depends on your starting level and target score. Many learners study a few hours a week over several weeks or months. A realistic plan is better than a promised number of days.

They follow the real exam's format and task types. Each exam has its own scoring and feedback, so IELTS tasks are scored the IELTS way and PTE tasks the PTE way.

Yes. Scored questions come with an explanation of why the right answer is right and why the other options are not.

No. Prepspire is an independent preparation provider. Exam names belong to their owners and are used only to say which test a course prepares you for.

Premium marking gives you detailed feedback and a score estimate on your writing and speaking, using Prepspire's AI marking built for each exam. You submit your answer in the course and get feedback inside it.

No. Each exam has its own scoring, marking and feedback wording, so feedback matches that exam's own criteria.

No. Premium marking assignments have no due dates. Submitting is voluntary, so you can do it when you are ready.

Writing is usually back quickly. Speaking waits in a shared queue, so it can take longer at busy times.

It is an estimate to guide your practice, not an official result. Use the feedback to improve, not as a prediction.

Use the in-page "Submit to Moodle" step in the speaking task. You do not need to download and upload a recording yourself. Allow microphone access when your browser asks.

A course that takes you from about B1 to B2 English, with 12 units, a "Go further" strand, word banks, level checks and a final writing task with premium marking. There is a free trial: prepspire.com/free-taster-courses.

A hands-on course to make your English clearer for international listeners, with listening, repeating and recording practice across 12 units. It is for clarity, not for losing your own accent.

A course for job interviews in English: ten units, from introductions to difficult questions, with mock interview boards you answer by speaking. Enrolment is opening soon.

A course on professional writing with templates for many document types.

The latest Chrome, Edge, Safari or Firefox. Keep your browser up to date.

Check your volume and internet connection, refresh the page, and try another browser. Turn off any extension that blocks media. If it still fails, tell us the course, page and browser at prepspire.com/contact.

Click the padlock or microphone icon in the browser address bar and allow the microphone for the site, then refresh. Check no other app is using the mic.

Refresh the page and check your connection. Large pages can take a moment on slow internet. If it keeps happening, contact us with the page link.

Course progress is saved on your account. Complete a lesson's final step so it is recorded as done.

Thank you. Send the course name, the page and what is wrong through prepspire.com/contact and the team will check it.